Return/Exchange Policy

• Verify that the merchandise you ordered is eligible for return or exchange (see Terms below).

• Ensure that any merchandise that is being returned is in new condition with all of the original pieces, tags and packaging.

• Call (801-491-3710) or e-mail sales@boardco.com our shipping department with your original order invoice # and reason for return to receive a RA#.

• Please write the RA#, reason for return, and how you would like us to handle the exchange on the bottom of the original invoice.  Place this invoice with the item(s) for return in the box.

• Write the RA# clearly on the outside of the box. 

• Send us the item(s) in the original packaging (when possible), insured for the full product value, via traceable UPS or FedEx to 
  BoardCo Inc Returns Department
  1015 North 2000 West
  Springville, Utah 84663
  (801)491-3710

• Please send return in box/package packed securely and large enough to accommodate the item(s).  If merchandise is damaged due to improper packing or packaging, refund or exchange will not be given.

PERFORMANCE GUARANTEE:

• The Liquid Force Performance Guarantee is available for all current model products with the exception of inflatables, MP3 Players and stickers that have already been stuck to something; because that would just be ridiculous.

• To take advantage of the Performance Guarantee you must return the item with all original packaging, invoices, tags and shipping materials AND you must obtain a RA# and have it printed clearly on the outside of the box.

• You may request an exchange, in-store credit, or credit on your credit card for your returned purchase.

• Items have to be in good condition - they can be used but NOT abused.  Boards ridden on rails will not be accepted.

• The guy who checks these packages in is very grumpy and probably won't accept the return unless it meets all the requirements.  We'd fire him but he accepts wakeboard time as payment and he works alone in the basement - so we never have to see him.

Terms on Returns and/or Exchanges:

• We will gladly accept  merchandise purchased from us for exchange or return within 30 days of original order date.  EXCEPTIONS:  Closeout, non-current, and discontinued items are not eligible for exchange or return.  (CHRISTMAS RETURN POLICY IS 10 DAYS AFTER CHRISTMAS DAY) 

• If an item is returned to us without its tags, original packaging, invoice, etc. or is damaged, improperly used, or in anything other than decent condition, or without a return authorization number, the package may be refused, returned to customer at customer's expense, or given partial or no credit, depending on shipping manager's current policy and which side of the bed he/she woke up on that particular morning.

• You may request an exchange, in-store credit, or credit on your credit card for your returned purchase. 

• We are only able to offer credit on the card that was originally used to purchase the merchandise. 

• Please note that sales are final on closeout, non-current, discontinued, and used items. 

• All returns must have a valid RA# on the outside of the box in order to receive credit.

• Shipping and handling charges will not be refunded on orders that were originally shipped free of charge - a minimum of $15.00 for shipping will be deducted.  

• A re-stocking fee may apply to returned, oversized, and special -order items.  Please call for complete details.

• Please note that inflatable toys are not returnable if they are not in the original box or if the box has been opened.  We will be happy to assist you in obtaining warranty assistance if your inflatable is defective 

• PLEASE DO NOT SEND RETURNS THROUGH THE MAIL AS THEY ARE DIFFICULT TO TRACK AND, IF LOST, ALMOST IMPOSSIBLE TO RECEIVE REIMBURSEMENT.  

• We are not responsible for returned items until we have signed for them.  

• UPS, Fed Ex, or Fed Ex Ground are the best options when returning merchandise as they require a signature for delivery.

• Any refused shipments that were originally ordered by the customer will be charged a 20% restocking fee and the complete shipping and handling costs.  

• The customer is responsible for all shipping on returns/exchanges and all shipping costs on the exchanged item (minimum $15.00). 

• Returns/exchanges are usually processed within 3 - 4 business days after receipt.  However, during busy times (like Christmas), they can take up to 15 business days.  Please contact us if you have not received a status on your return/exchange after 10 days of our receiving it.  Please have the tracking number of your returned package available when you contact us.    

Damaged or Delayed Merchandise:   

We make every effort to send your order in a safe and timely manner.  We use only reputable couriers (usually Fed Ex, Fed Ex Ground, or UPS).  If you receive a package that is damaged, please contact our customer service department immediately, within 24 hours of receipt, as shipping damage claims have a limited submitting time.  Unfortunately, since we have no control over your order once it has been shipped, we are not responsible for delays in shipping due to Fed Ex, Fed Ex Ground, or UPS. Claims for timely delivery must be taken up with the courier service.

Product Description/Images:  

Product descriptions are a generalized overview for a specific product.  More detailed information is available by contacting BoardCo, Inc.  Product images are for representation only.  Products may differ in appearance from the images and/or descriptions on the website.  Manufacturer changes in color, functionality, and styling may not be represented in either the current image or description.  BoardCo, Inc. will not accept returns on closeout items based on image and/or description discrepancies.  Please contact us if you have questions about specifics BEFORE placing your order.

Product Warranty:  

We sell only the highest quality merchandise and stand behind every product we sell.   If you have a problem with an item purchased from us, please contact our customer service department immediately.  We will give you the warranty information and help you obtain warranty service.   In many cases, you may work directly with the manufacturer for warranty claims. Please note that the customer is responsible for all shipping charges on warranty returns, whether to BoardCo, Inc. or the manufacturer, including any return shipping charges not covered by the manufacturer.  International warranty returns may be charged a handling fee. 

Shipping Errors:

We try to provide our customers with the best service and shipping.  If you encounter a shipping error that is the fault of our shipping department, please contact us immediately and we will handle the problem as quickly as possible, at our expense.  Please note that discrepancies must be reported within 48 hours of receiving product. No Exceptions.  

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